At JV-Focus, your satisfaction is paramount. We strive to provide exceptional digital services and ensure you are completely satisfied with our work. Our refund policy is designed to give you peace of mind and confidence in your transactions with us.
- Digital Photography Services:
- Refunds for digital photography services are available within 14 days of purchase if the delivered images do not meet the agreed specifications.
- To initiate a refund, please contact our support team with your order details and specific concerns. We will review your request and respond within 7 business days.
- Custom Artwork and Graphic Design:
- Refunds for custom artwork and graphic design services are available if the final product significantly deviates from the approved drafts and client specifications.
- Refund requests must be submitted within 14 days of delivery. Please provide detailed feedback to help us address your concerns.
- Digital Downloads and Stock Images:
- Refunds for digital downloads and stock images are not available once the files have been accessed or downloaded.
- We encourage you to preview our samples and request clarifications before making a purchase.
If you have any questions or need assistance with our refund policy, please contact us at [support email/contact form link]. We are here to ensure your satisfaction and address any issues you may encounter.